Ever wish you could show Franklin Electric’s technical support team – or your internal crew – exactly what your installation settings are? With the latest version of FE Connect®, you can! The mobile app now features One-to-One™, a tool designed to give users temporary access to live, over-the-air support for compatible Franklin Electric products, including SubDrive® Connect, SubDrive Connect Plus, SubMonitor® Connect, and optional configurations of Cerus® X-Drive.
With the new One-to-One service feature (available on the app's main menu), installers can temporarily give access to Franklin Electric’s support team or their own internal experts. The feature offers two sharing modes: Handoff for real-time programming access or View Only for read-only capabilities. It’s fast, convenient, and fully secure.
Take Advantage of the One-to-One feature in FE Connect:
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Download the latest FE Connect mobile app (V4.0) version from the Apple App Store or the Google Play Store.
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Use the FE Connect mobile app to pair to the Franklin Electric product via Bluetooth®.
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Select the One-to-One feature within the app and initiate the connection.
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Provide the connection code to the person you want to collaborate with.
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Select your collaboration preference: grant remote programming through Handoff access or decline access to allow View Only capabilities.
The new FE Connect’s One-to-One feature makes service and support as easy as having a trusted technical support team member beside you, helping you program and troubleshoot in real-time.
Improve Productivity with Access to What Matters:
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No need to describe each parameter over the phone. Franklin Electric’s support team or your technical staff can view the system settings in the FE Connect app to help program in real-time.
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Logs will be recorded within the FE Connect mobile app, with comprehensive details of changes effected via the One-to-One feature. You can review or share changes with your staff – a valuable reference and training tool.
To see the new app in action, click here for a short self-paced training demo on FranklinTECH™ Online. To download the latest version of FE Connect or learn more about compatible products, visit franklinwater.com/fe-connect
Among others, the products covered include SubDrive Connect*, SubDrive Connect Plus, SubMonitor Connect, and Cerus® X-Drive** panels with a communication card installed.
*Compatible with SubDrive Connect units manufactured starting April 2024 or with a manufacturing date code of 24D or newer.
**For inquiries regarding your Cerus X-Drive configuration and compatibility, contact your local Franklin Electric Sales Representative or Technical Support at 1-800-348-2420.
FE Connect mobile app's One-to-One feature respects your privacy by only allowing you to access the necessary pumping system settings related to the connected device. It does not access or view any other areas of your device. All interactions are limited to the specific functionalities required for remote support and troubleshooting of Franklin Electric.