Hands-on Advice That Keeps You Up And Running
On-site Field Service: When you work with Franklin Electric, you have access to the industry’s leading Technical Support professionals and Field Service Engineers located throughout the nation to assist you with on-site troubleshooting and other service needs.
Technical Support Team: Help is a phone call away. With decades of collective industry experience, our team is made up of real people, offering real answers, in real time. For answers to your water systems questions, get in touch with our technical support team by phone, email, or the contact form below.
Technical Support Options
Our dedicated support teams are known throughout the industry for their commitment to getting you the answers you need—in the field, over the phone or online.
Franklin Water: Option #1
Monday – Friday: 8 am to 5 pm EST
Contact Field Service Representative for emergencies
Industrial Drives: Option #2
Monday – Friday: 8 am to 5 pm EST
Industrial Drives can still be reached directly at:
Little Giant Commercial: Option #3
Monday – Friday: 8 am to 5 pm EST
Little Giant Commercial can still be reached directly at:
1-800-701-7894
Contact Field Service Engineer for emergencies
Featured Frequently Asked Questions
Will the Franklin Electric SubDrive Connect work with non-Franklin pumps and motors?
Franklin Electric has optimized the SubDrive Connect Variable Frequency Drive for use with all Franklin Electric products. Using the Franklin Electric SubDrive with non-Franklin Electric products may result in suboptimal performance.
Do the SubDrive products include electrical noise filtering? My old SubDrive affected my AM radio.
Yes, the current SubDrive Connect design includes enhanced electrical noise filtering. Read more in this news article and/or in this technical bulletin.
Can I replace the display in my SubDrive Connect unit?
Yes, the display is a replaceable item. You will need to know the serial number or date code to confirm correct replacement part. Click here for a complete list of available parts.
FAQ Topics
Please select from our product FAQs provided below.