Franklin In The Field: Why Hiring a Certified Contractor Is Important

11/11/2015

A true story told by Mark Reeder, Director of Innovation & Field Marketing…

“If someone ever asks me the importance of water systems contractors, I tell this story. Years ago, I visited a big box retail hardware store (you know them) and proceeded to their pump section. I asked for their most experienced salesperson on water pumps (“I need an expert on this”). He soon arrived quite eager to help. Then, I told a fib … I explained that I was building a new home in the country and after my well was drilled, I wanted to install the well Mark Reederpump myself. I explained that I had never been the owner of a water well, but had heard there wasn’t much to installing one of these pumps. I asked, “What do you think?”, then proceeded to stand back and listen. He assured me there wasn’t; I looked like someone who could do it. I politely asked a lot more questions to see where this would go. I just couldn’t help myself. Of all the bad answers, there was one that stood out and summarized it all. 

What’s This Extra Wire For?

Looking at the store’s product display, the submersible pump had 3 wires coming out of the motor (2-wire + ground). I asked about cable and sure enough, “Right over here is our submersible cable; how much do you think you need?” Now, I had already noticed that the cable was 4-wire. That is, this outlet carried the odd combination of 2-wire motors and 3-wire submersible cable. So, my question was, “I am going to have an extra wire here; what do I do with that?” In my mind, I really thought I had him stumped, but I couldn’t have been more wrong. Without missing a beat, he said, “Oh, that’s for a double ground. A lot of your better pump contractors around here use a double ground, so that’s what we recommend.” I was at a loss for words.

By the way, I still patronize this outlet and they are generally helpful and knowledgeable. But, I know a little bit about submersible pumps, and if I ever have a well (and I hope I do someday), I’m calling my professional contractor for the installation. One of the truly better ones … one who doesn’t use a double ground.”

For more information about submersible pumps, click here.