Customer Service Procedures for New Drives and Controls Line

12/20/2012

As we introduce our large drives and controls into Franklin’s irrigation and industrial channels, we wanted to clarify a few of the processes in order to ensure a smooth transition.

Ordering:
All telephone calls, faxes, and emails for new orders should be sent to your respective Customer Service Representative at Franklin’s corporate headquarters in Bluffton, Indiana (for Canadian orders contact Bolton Customer Service). Please do not send purchase orders for Franklin branded drives, panels and accessories to Cerus Industrial. Contact your Territory Manager or Franklin Customer Service Department at 1-800-269-0063.

Technical Assistance (Hotline):
Technical questions and assistance for large drives and controls will funnel through Franklin’s Technical Service Hotline located in Bluffton, IN, at 1-800-348-2420.

Warranty Process:
We are currently working on the integrating this offering into the automated Franklin Warranty System. Until this process is complete, products requiring warranty analysis must be returned through your Territory Manager for review. Once the warranty process has been integrated, your Territory Manager will advise you of the new process.

If you have any questions regarding any of the processes listed above, please contact your Territory Manager for assistance.